Contact support and open a ticket

Can't find your answer in the help center? Open a ticket. The Play Strawberry team answers you on support.playstrawberry.net, and you get an email when they do.

If the page says Tickets are not open yet, writing to support from the site has not started. Until then, write to us by email (see below).

Open a ticket

1. Go to support.playstrawberry.net and press Contact support.

2. Sign in with your Play Strawberry account if you are asked.
3. Choose a Topic: Technical help, Payments and Berry Points, Report a problem, A request, or Something else.
4. If it is about one of your servers, choose it under Server. Otherwise choose Not about a server.
5. Write a short Subject (3 to 120 characters).
6. In Message, tell us what happened, what you expected, and what you already tried (10 to 4,000 characters).
7. Add up to 3 screenshots (PNG, JPEG or WebP) with Add screenshots. Large pictures are made smaller for you.
8. Press Send.

Your ticket now shows under My tickets.

Follow your ticket

1. Open My tickets. A ticket with a reply shows New answer.
2. Open the ticket to read the answer. Write your reply in Your reply and press Send.
3. Problem solved? Press Close ticket. If you need us again, write in it and it opens again.

Each ticket shows its status: Waiting for support, Answered or Closed.

You can have up to 5 open tickets at a time. Close one before you open another.

Write to us by email

You can also write to contact@playstrawberry.net. Write from the email address of your account, so we can find it.

Before you write

• Problems on someone else's server (bans, ranks, lost items in a game): contact that server's owner or staff. They run the server.
• Servers with online mode off: we give no technical support for them.
• A payment: add the date, the amount and the order reference if you have one.